| Computer Services (MCnet)
Frequently Asked Questions
(FAQs)
for Faculty & Staff
 Below
are list of topics for some of the most common questions that are
received by MCnet Support. Try finding your question before contacting
MCnet support. If you don't see a solution to your problem or if
you need further assistance then please contact MCnet Support.
BASIC
COMPUTER PROBLEMS
- My
computer froze, and I can't move my mouse to shut it down. What
do I do?
Push CTRL + ALT + DEL all at the same time. A dialog box should pop up. Choose
shut down. If the dialog box does not pop up then turn the computer off with
the power button. Wait 30 seconds and then turn the computer back on.
CONTACTS
- Who
do I contact if I have a specific question about supported software?
If you have questions about supported software at MC (WordPerfect, GroupWise,
Banner, etc.), please contact Cindy Hampton at hampton@mc.edu or
x3485.
- Who
do I contact if I have a computer, printer or network problem?
If you have a question related to your work computer, printer or any networking
problems, please contact MCnet Support at support@mc.edu or
x3939.
GROUPWISE
- Why
are some of my emails erasing from the system?
Until your e-mail is archived to your computer all of your
e-mail is saved on the mail server (Postal). Therefore, to
prevent the server from being
bogged down and running out of disk space your e-mail is automatically deleted
after they are 90 days old and 'trash' is deleted every 7 days. To prevent
losing e-mails due to automatic deletion it is suggested that you "archive" your
e-mails.
- How
do I set up the archive system?
Archiving messages is the best way to save your messages
automatically so they will not be automatically deleted from
the mail server after the specified
amount of time that the messages are allowed to remain on the server. To
set up the archive click in the menu bar on Tools --> Options --> Enviornment.
Under the 'File Location' tab specify the path where you want the archives
to be saved. You may set this to your G: drive if you choose (and it is recommended
you do so). It is best that you create a directory to save all of your archives
to (for example, g:\gwarchives). Next, click on the 'Cleanup' tab. Choose
the archive options you would like and then click on OK. You will be returned
to the Options box. Click on Close to close this box.
- Why
do I get an email from the system saying one of my messages have
been blocked?
A program runs on the mail server to block certain types
of files from entering or leaving the mail server. This is
done to prevent potentially infected
files from leaving or entering. If you have a file with one of the blocked
extensions and you know it is not infected then you will need to "zip" (with
a program such as WinZip) the file and then resend it.
Files with these extensions are blocked by the system (unless they are sent
in a 'zipped' format): .exe, .bat, .com, .pif, .scr, .vb. (Not all of the
blocked extensions are located here...more may be added over time).
If you aren't sure how to 'zip' up a file to e-mail out, please contact MCnet
Support at support@mc.edu or x3939.
- Can
I check my e-mail from home?
Yes! Go to https://webaccess.mc.edu and login with your username and GroupWise
password. This is this GroupWise WebAccess site. It is a web version of GroupWise.
- When
I open my address book to add addresses to an email, Groupwise
locks up and I lose my message. How can I fix this?
Close the Groupwise client and Notify (right-click the globe
and choose exit). If you are running windows 95/98, then
goto Start -> Run -> type in
gw9xpatch and hit ok. If you are running NT or Windows 2000, please type
in gwntpatch instead and hit ok. It will copy over 4 files to patch your
current version of Groupwise. Close the black window and reopen Groupwise.
INTERNET/WEB
- My
Netscape keeps searching but never loads a page. What do I do?
Try rebooting your computer or press CTRL + ALT + DEL at the same time. A
box should pop up. Find the task running that says Netscape. Click on the
task once and choose 'end task.' Then try opening Netscape again, and it
should work.
- I'm
saving to my web directory on MRWEB (w: drive), but I get an
error message. What does it mean?
If you get an error message stating the file you are attempting to save is
currently in use or can't be saved with that particular file name then your
file is currently locked by MRWEB (personal web page server). If your web
browser is open then close it and wait a couple of minutes before trying
to save the file again.
If you get an Internal Server Error message when FTPing or if you upload
a file and it has a file size of 0 kb (or the file exists but nothing appears
in the browser) then you are over your disk quota. Try cleaning files out
of your personal web directory first. If you need additional web space then
please contact MCnet Support at support@mc.edu or
x3939.
- How
can I update my website from home?
Faculty & Staff have a W: drive when on campus. This
drive is for your personal website. If you would like to
work on your website from home then
you will need some FTP (file transfer protocol) software. WS-FTP is the FTP
software supported on campus and is available for free at www.download.com.
Once you have downloaded and installed the software, please visit the FTP
instructions for further information.
NETWORK
- Why
should I save files to my G: drive?
Saving your files to the G: drive is important for several reasons: 1) When
you save to your G: drive your files are automatically backed up every night;
2) Your files are accessible wherever you login on campus; 3) If your computer
crashes (or has any other problem that causes it to not function properly)
then you won't lose any files when MCnet Support has to reimage your computer.
PRINTING
- I
tried printing something. However, it didn't print and it didn't
give me any error messages. Why can't I print?
Reboot your computer and try printing again. If it still does not print,
contact MCnet Support at support@mc.edu or
x3939.
- I
was printing fine, and the last time I printed I got an error
message that said "I did not have a printer installed." What
do I do?
Reboot your computer. This is a Windows 95 problem that cannot be fixed permanently.
The only fix is to reboot your computer.
VIRUS
PROTECTION
- Is
VShield important?
Yes! As long as Mcafee VShield is running then your computer will be protected
against viruses. When a virus is detected a message will pop up alerting
you to which file is infected and with what virus.
- What
do I do if V-shield detects a virus?
When a virus is detected a message will pop up alerting you to the filed
infected and the virus type. If the option of cleaning the infected file
is given then choose that option. Otherwise, have Mcafee delete the file
automatically to rid your computer of the infected file. When in doubt, contact
MCnet Support at support@mc.edu or x3939.
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