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We have received many reports of Windows 8 computers frequently disconnecting from the wireless network. This is a commonly reported problem for all Windows 8 customers, not just those that connect to our network. Please check the following 2 settings and update your computer accordingly:
Setting #1

  1. Look up the mac address (or hardware address) of your device.
  2. Using a device that's already registered, go to this page to manually register your device:

Last Updated: 12/19/14 dbl